x999 Withdrawal & KYC Guide
Finish this page and you can move money out of your x999 account without guessing: the cash-out steps, the taka limits on your tier, the documents KYC asks for, and the fix when a request sits in review.
What an x999 withdrawal looks like, start to finish
Six screens, one password, and a short wait. The order below matches the cashier on your phone, so you can follow along line by line.
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1
Log in and open the wallet
Sign in, tap the balance chip at the top of the screen, then choose Withdraw. Saved wallet numbers from your last cash-out are already there.
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2
Clear KYC if a banner shows
This matters on the first cash-out only. Send one document and let the team approve it before you push the request through.
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3
Pick the wallet you own
bKash, Nagad, Rocket or Upay. The number has to be registered in your own name, not a cousin's, a friend's or an agent's.
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4
Type the amount
Anything from ৳1,400 up to what is left of your daily ceiling. The screen shows that remaining figure before you confirm.
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5
Confirm with your password
The request moves to review. Most payouts land in 28 minutes; your very first one can take up to 1 hour.
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6
Read the status line
Pending means the team is still checking. Paid means the wallet has the instruction. Keep the wallet SMS until the balance really moves.
Taka limits and the daily ceiling
Two numbers decide whether your request is accepted: the smallest amount the cashier will send, and the ceiling on one day. Both are set in taka and both are shown on the withdrawal screen, so you never have to remember them.
| Smallest cash-out | ৳1,400 |
|---|---|
| Daily withdrawal ceiling | ৳180,000 |
| Smallest deposit, for reference | ৳300 |
| Bonus turnover before cash-out | 8× the bonus amount |
| Review window on a first payout | Up to 1 hour |
Bonus money is the usual reason a request is refused below the ceiling. If you claimed the 145% first deposit bonus, the bonus and anything won with it stay locked until you have staked 8 times the bonus amount on eligible games. Cash left over from your own deposits is never locked, so you can always take that out.
Your tier raises the ceiling
Turnover is what you stake over a month, not what you deposit. Once you cross a threshold, the daily ceiling on your account moves up with the tier, and the cashback rate moves with it.
| Tier | Monthly turnover | Daily withdrawal limit | Cashback |
|---|---|---|---|
| Copper | ৳0 | ৳180,000 | 0.9% |
| Silver | ৳80,000 | ৳350,000 | 1.1% |
| Gold | ৳270,000 | ৳690,000 | 1.3% |
| Platinum | ৳930,000 | ৳1,300,000 | 1.5% |
| Titanium | ৳3,200,000 | ৳2,600,000 | 1.7% |
Platinum and Titanium accounts also get a personal manager and a birthday bonus, which the cashier credits automatically. Everything else about the withdrawal stays the same: same wallets, same ৳1,400 floor, same review.
How long the money takes
Most delays are not delays at all, they are the review window doing its job. Here is the honest timeline, from the moment you add money to the moment the wallet SMS arrives.
| Stage | Typical time | What is happening |
|---|---|---|
| Deposit reaching your balance | 2 minutes | The wallet confirms, then x999 credits your account |
| Standard withdrawal | 28 minutes | Request checked and sent to the wallet |
| First withdrawal | Up to 1 hour | Name and document check on top of the normal review |
| KYC review | 12 hours | A person compares your document with your profile |
Late night requests go into the same queue as afternoon ones, because the cashier runs all day and the live chat desk never closes. If your request shows Pending past the window above, open the chat with your username and the reference line from the cashier rather than sending the request a second time.
Where the payout leaves from
Four wallets carry almost every cash-out in Bangladesh. All four can be used for deposits as well, and the number you cash out to does not have to be the one you deposited from, as long as it is in your name.
| Method | Minimum deposit | Deposit arrival | Withdrawal arrival | Fee from x999 |
|---|---|---|---|---|
| bKash | ৳300 | 2 minutes | 28 minutes | None listed |
| Nagad | ৳300 | 2 minutes | 28 minutes | None listed |
| Rocket | ৳300 | 2 minutes | 28 minutes | None listed |
| Upay | ৳300 | 2 minutes | 28 minutes | None listed |
Name matching is the whole game. The wallet account must belong to the person named on your x999 profile. A cash-out to your brother's bKash will be held, and the money goes back to your balance after the review. Fix the number in the cashier and send it again.
Wallet operators apply their own limits and charges outside x999. If your bKash account has a monthly receiving cap, the payout can bounce back even though x999 sent it. Check the wallet app first, then talk to live chat with the reference number.
KYC before your first cash-out
Verification happens once, before your first withdrawal, and never again unless you change your name or your payment details. It protects your balance: nobody can cash out an account they cannot document.
One document is enough
| Document | What to send | Easy mistake |
|---|---|---|
| National ID Card (NID) | Front and back, both sides in the same set | One side only, or a corner folded over |
| Passport | The photo page with the number and MRZ readable | Shadow falling across the number strip |
| Driving Licence | Front and back, current card | An old licence with an expired date |
Upload in five taps
- Log in with your usual details, or use the x999 login page if the session has expired.
- Open the verification panel from your profile and choose the document type you are sending.
- Photograph the document flat on a table in daylight, with all four corners inside the frame.
- Check the preview before sending. If the name or the number is blurred, retake it now rather than later.
- Wait for the 12-hour review. You get a status change in the account, and the cashier unlocks the moment it clears.
Send documents through the panel inside your account, not through chat and not to anyone who asks for them in a message. The verification team matches three things: the name on the document, the name on your x999 profile, and the name on the wallet you cash out to. When all three line up, the review is quick.
Your file is used to confirm identity and nothing else. If a name on your profile is spelled differently from the document, fix the profile first. Uploading a corrected document with a mismatched profile only sends the request in circles.
Photo rules that stop a rejection
A rejected photo costs you a full day, because the 12-hour clock starts again. Six habits keep it moving on the first try.
- Shoot in daylight near a window. Flash turns the laminate into a white block.
- Fill the frame with the card, leaving a small margin on all four sides.
- Keep the camera square to the document. A steep angle warps the print.
- Check that the photo, the name and the number are each sharp when you zoom in.
- Send the original file. A screenshot of a photo loses the detail the team needs.
- Use one document per upload. Do not stack the NID on top of a bank paper.
If English lettering on the document is small, add a second close-up of the number block as a separate upload. The team reads Bengali without trouble, so a Bangla-only NID is fine.
When a payout is held, and what to do
Almost every held request falls into one of six buckets. The cashier usually names the bucket in the status line, so you can go straight to the fix.
| What the cashier says | Why it happens | What you do |
|---|---|---|
| Name mismatch | The wallet belongs to someone else | Add a wallet in your own name and resend |
| Turnover not finished | Bonus still needs 8× wagering | Play eligible games, then check the bonus bar |
| Verification required | First payout before documents are approved | Upload one document and wait out the 12-hour review |
| Below the minimum | The amount is under ৳1,400 | Raise the amount or leave the balance for the next cash-out |
| Daily limit reached | ৳180,000 already sent today | Wait for the next day, or check the ceiling on your tier |
| Wallet did not confirm | The wallet side timed out | Leave it pending and ask live chat to recheck, do not resend |
Two things make any hold longer: sending the same request twice, and opening a fresh chat for every question. Use one thread, give your username and the reference line once, and the team can pull the whole history in front of them.
Before you tap confirm
Keep the wallet app open while the request runs. When the money arrives you get an SMS with the amount and a reference number, and that message is the only proof you need if anything is questioned later.
The same cashier sits inside the x999 app, version 2.5.1, a 58 MB download that runs on Android 8.0 and above. The phone build stores your saved wallet numbers, which saves the typing on every later cash-out.
No account yet?
Register, deposit ৳300 or more, and the 145% first deposit bonus is added straight away. Cash-out unlocks after KYC.
Register NowQuestions players ask mid cash-out
How long does an x999 withdrawal take?
Why is ৳1,400 the smallest cash-out?
Do I have to verify before my first payout?
Can I cash out to a wallet in someone else's name?
My bonus is still locked. What does that mean?
What happens when I hit the daily ceiling?
Where do I get help if a request stays pending?
Cash out on your own terms
Open an x999 account, keep the wallet in your own name, and the first payout is a one-screen job once KYC clears. Everything above is the same checklist the cashier follows.
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