x999 Help Centre: Straight Answers, No Queue
Short explanations of how x999 handles accounts, taka, bonuses and the Android install. Find the heading you need, or jump to the questions our chat team answers every day.
Opening an account and getting back in
An x999 account belongs to one person. The name on your NID, passport or driving licence has to match the name you type at sign-up, and the mobile number and wallet you pay with must be registered to you as well. You can join from a browser or the app, and you must be 18 or older. No documents are needed to open the account, but they are needed before your first payout.
The sign-up form keeps rejecting my number
Usually the wallet is in a relative's name, or that number already has an x999 profile attached to it. Log in with the old number instead of opening a second one. Two accounts on the same NID are closed, together with any bonus sitting inside them, so a duplicate is never the faster route.
I cannot get past the login screen
Try the password reset on the x999 login page first. A one-time code goes to the mobile number on file and the new password works straight away. If that number is no longer yours, live chat can move the account to a fresh number after a short identity check.
Taka in, taka out
Deposits normally land within two minutes. Withdrawals leave about 28 minutes after approval, and the very first one can take up to an hour while documents are checked. The smallest deposit is ৳300 and the smallest withdrawal is ৳1,400, so a ৳200 top-up will not go through at the wallet screen.
| Method | Smallest deposit | Deposit arrives | Withdrawal arrives |
|---|---|---|---|
| bKash | ৳300 | 2 minutes | 28 minutes |
| Nagad | ৳300 | 2 minutes | 28 minutes |
| Rocket | ৳300 | 2 minutes | 28 minutes |
| Upay | ৳300 | 2 minutes | 28 minutes |
Any charge a wallet adds of its own shows on the confirmation screen before you approve the payment, so the final figure is visible before anything leaves your balance.
What holds a withdrawal up
Three things, mostly: a name that does not match the NID, a wallet number that belongs to somebody else, or playthrough still open on a bonus. Send a clear photo of your NID, passport or driving licence and the check is finished inside 12 hours. The daily ceiling starts at ৳180,000 and higher tiers raise it.
How the welcome offer is counted
The first deposit on a new x999 account carries 145%, up to ৳13,500. Deposits after that carry 30%. Every settled bet returns 0.9% as cashback at the Copper tier, and a friend who registers and deposits earns you ৳525. Full terms sit on the bonus and VIP page.
Worked example: ৳5,000 on day one
A ৳5,000 first deposit adds ৳7,250 in bonus, which puts ৳12,250 in the balance. The 8× playthrough is counted on the bonus figure only, so ৳58,000 of stakes has to settle before the bonus turns into cash. Seven days is the window; a bonus still locked after that is taken back, but your own deposit stays where it is.
Why a bonus balance sits apart from cash
Bonus money is not withdrawable on arrival. It moves across as you play, in small pieces, and each piece becomes cash the moment the playthrough requirement behind it is met. Cashback works differently: it is credited after the day closes and carries no condition on top.
Installing the x999 Android app
The x999 app is a 58 MB package, version 2.5.1, and it is free. It runs on Android 8.0 and newer. You will not find it in the Play Store, so the install is manual: take the APK from the x999 app page, allow your browser to install unknown apps when Android asks, then open the file and let it finish.
Keeping the file current
Delete the old installer once a new build is in place. Downloading a fresh file on top of an old one sometimes stops halfway, and a clean file avoids that. The app tells you when a newer build is out, and the download is a single tap from there.
It will not open after installing
Nine times out of ten the phone is on an Android version below 8.0, or the install was blocked by a security tool that quarantines unknown sources. Check the version in settings, and if it is older, use the mobile site in the browser instead. Everything on the account works there.
Limits you set yourself
x999 is for adults, and a limit is easier to set before a session than after a bad night. Ask live chat for one of these and the team applies it to your account the same day:
- A daily deposit cap of your own choosing
- A reminder that pops up after a set number of minutes
- A cool-off that blocks play for a period you name
None of these cost anything, and none of them touch a balance you have already won.
Answers we send by chat every day
Can I hold more than one x999 account?
No. One person, one account, matched to one NID. A second profile found on the same document is closed and any bonus inside it is removed. If you have forgotten the first login, use the reset instead of signing up again.
My bKash deposit left the wallet but the balance is still empty.
Give it two minutes first. If nothing appears, open live chat with the transaction ID from your bKash message. Most cases are a number typed one digit short, and the money returns to the wallet on its own when that happens.
What is the smallest amount I can move?
৳300 in and ৳1,400 out. Anything under those figures is refused at the wallet screen before it reaches the account.
How long does a withdrawal really take?
About 28 minutes once it is approved. The first withdrawal of an account can take up to an hour because the document check happens then. Later ones usually clear inside the half hour.
Which documents are accepted for the identity check?
A national ID card, a passport or a driving licence. Photograph all four corners in good light, with no glare across the number. The review takes up to 12 hours and it is needed before your first withdrawal, not before you deposit.
Do I send documents again for every withdrawal?
Only once. After the first check clears, the account is marked and later payouts skip that step unless the name or wallet number changes.
Is the 145% offer paid as cash?
It arrives as bonus, capped at ৳13,500, and it needs 8× playthrough on the bonus figure before it can be withdrawn. A ৳5,000 deposit brings ৳7,250 in bonus and a ৳58,000 target. Seven days is the window.
Will the app run on an older phone?
It needs Android 8.0 or newer. The package is 58 MB, version 2.5.1, and free. Below 8.0 the mobile browser is the better route, and the account behaves exactly the same there.
Is an APK from outside the Play Store safe?
Safe when it comes from the x999 site and nowhere else. Take the file from the app page, not from a link in a group chat. Copies passed around messaging apps are the usual source of fake builds.
What happens if I forget my password?
Reset it on the login page. A one-time code reaches the mobile number on file and you choose a new password. If the number itself has changed, live chat handles the switch after a short check.
Can I raise my daily withdrawal limit?
The base ceiling is ৳180,000 a day. It rises with turnover, and the VIP tiers list each level on the bonus page. Nothing is applied automatically to a new account.
Who do I talk to when none of this fits?
Live chat, open 24 hours from the footer of any page. Keep the transaction ID or the last four digits of your wallet number to hand and the agent can pull the history while you talk.
Still stuck on something?
Open live chat and describe what you see on screen. If you have not joined yet, start at the x999 register page, and go back to the x999 home page for the full menu of guides.