Who can hold an x999 account
x999 accounts are for adults living in Bangladesh. You must be 18 or older, and you must register with your own phone number, your own email address and your own name. One person, one account, no exceptions.
The name on the account has to match the ID you send later. Register in a nickname or a relative's name and the withdrawal will stop at the identity check until the details are corrected. That wait is avoidable.
Accounts opened by anyone under 18, or from outside Bangladesh, are closed. Any balance left in them goes back to the wallet or bank that funded it. If you are not sure whether you qualify, ask live chat before you deposit.
Creating your x999 login and keeping it safe
Your x999 login is the mobile number or email you gave at sign-up, plus a password you choose. Nobody at x999 will ask for that password, an OTP or a bKash PIN in chat. Treat any message that does as fraud and report it.
A forgotten password resets from the login page in a couple of minutes, with the code sent to your registered number. If your phone is lost or stolen, message live chat and the account is frozen until the number is changed over.
Never share an account, even with family. Bets placed by someone else on your balance are still your bets under these terms, and winnings or losses from them cannot be reversed later.
Deposits, cashback and the wagering rule
Deposits start at ৳300. bKash, Nagad, Rocket and Upay all clear in about 2 minutes, and the amount shows in your x999 wallet as soon as the payment message arrives. Never pay into a number sent to you in chat by a stranger.
The first deposit carries a 145% bonus up to ৳13,500. Reloads add 30%, and daily cashback returns 0.9% of that day's losses. Bonus money is locked until it has been wagered 8 times on eligible games. Spins on excluded titles do not count towards that figure.
Cashback is different. It needs no wagering, it is credited as cash, and it can be withdrawn as soon as your balance clears the ৳1,400 minimum.
Rules that catch people out
Three things void a bonus at x999: withdrawing before the 8 times is finished, betting both sides of one market to farm turnover, and letting an offer lapse after 7 days. In each case the bonus and the winnings it produced are removed. Your own deposit stays.
| Limit | Standard x999 account |
|---|---|
| Minimum deposit | ৳300 |
| Minimum withdrawal | ৳1,400 |
| Maximum daily withdrawal | ৳180,000 |
| Deposit clearing | about 2 minutes |
| Withdrawal processing | about 28 minutes |
| First withdrawal after KYC | up to 1 hour |
| Identity review | about 12 hours |
| Wagering on bonus credit | 8 times |
Withdrawals, limits and identity checks
Withdrawals start at ৳1,400 and go back to the wallet or bank account you paid in from. A wallet held in someone else's name cannot receive an x999 payout, so keep the account name consistent from the first deposit.
Identity is checked once, before the first withdrawal. Send a photo of your National ID card, passport or driving licence, plus a selfie, and the review takes about 12 hours. After that a withdrawal usually lands in 28 minutes. The very first one can take up to an hour while the payout account is confirmed.
The daily ceiling is ৳180,000 on a standard account. VIP tiers lift it, up to ৳2,600,000 on Titanium.
Documents that are accepted
- National ID card (NID), front and back, all four corners visible
- Passport photo page
- Driving licence
- A selfie holding the document, with your face and the text both readable
How x999 settles cricket and casino bets
Cricket bets settle on the official result posted by the tournament organiser, not on a TV graphic or a commentator's reading. Markets such as 1X2, outright winner and top batter come off the scorecard once the match is complete.
If a match is abandoned before a ball is bowled, stakes return in full. A result declared after the minimum overs still stands, even if rain cuts the game short afterwards.
Casino and slot rounds come from the provider's random number generator. FA Chai, JDB, CQ9, Playtech, Spribe and Ezugi supply the 2,700 games in the x999 lobby, and RTP is printed on every tile, from 95.4% to 97.7%. A round is final once the provider's server records it, even if your connection drops halfway through.
Fair play: what you agree not to do
The list is short because most of it is common sense. Breaking it can cost you the bonus and, in serious cases, the account itself.
- Opening a second account to claim the welcome offer twice
- Running scripts, bots or prediction software on any x999 table
- Sharing a login or placing bets for somebody else
- Depositing money you know came from fraud, or from a wallet that is not yours
- Disputing a settled bet with an edited screenshot
Where a stake comes from a bot, or a bonus is farmed across linked accounts, x999 voids the winnings, returns the original deposit and may close every account involved. Screenshots of the bet slip help; edited ones do not.
When an account is suspended or closed
Accounts get frozen while a review is open: two accounts sharing one ID, a chargeback from a payment provider, or documents that do not match the registration. Live chat will tell you what is needed and roughly how long the review should run.
You can close your own account at any time, simply by asking. Clear bonus wagering first, because closing does not cancel the 8 times requirement. The bonus and the winnings built on it are removed if the turnover is unfinished.
Changes to these terms
Payment rules, game catalogues and local law all move, so these terms get updated. The version on this page is the one that applies, and this page is the notice.
When a change touches bonus wagering or the withdrawal ceiling, balances already sitting on an account keep the older rule until the bonus attached to them is cleared. Every other change applies from the moment it is published. Keep playing at x999 after a change and you accept it.
Reaching the x999 team
Live chat runs 24 hours and is the quickest route to x999 for a frozen account or a withdrawal that has not moved. Have the transaction ID and the phone number on the account ready before you open the chat.
The help centre explains deposits, withdrawals and KYC, password resets and the Android app in plain steps. Anything about one specific bet belongs in chat, with the bet slip ID, so the team can pull the record instead of guessing.