What x999 Collects When You Open an Account
Registration asks for your name, date of birth, mobile number and a password you choose. The date of birth is checked against the 18+ rule before the account opens. Browsing the lobby needs nothing more, though you can add an email address if you want receipts in your inbox.
The list grows when money moves. At that point x999 records your bKash, Nagad, Rocket or Upay number, the wallet name it is registered to, and the reference number of each transfer. The finance desk matches those references against its own statement so that a deposit of ৳300 or more reaches the right account.
| Record | Why we hold it | Who can use it |
|---|---|---|
| Name, date of birth, mobile number | Opening and securing the account | Support, verification desk |
| NID, passport or driving licence | One identity check before the first withdrawal | Verification desk only |
| Wallet and bank references | Matching deposits and withdrawals to you | Finance desk |
| Game history and session logs | Settling bets and reviewing disputes | Risk team and you |
| Phone model and Android version | Keeping the app session stable | Technical team |
How the x999 App Handles Device Data
The Android build asks for network access and storage, which it needs to pull game files and to keep a session alive when your screen locks. We log the phone model, the Android version and a device identifier. Android 8.0 is the oldest version the x999 app installs on.
Location is not collected. The app does not read your contacts, gallery or messages, and no advertising library sits inside it. Turning a permission off still lets the lobby load on a normal connection, though some titles will refuse to open.
Payment Records from bKash, Nagad and Your Bank
Money only travels through the cashier partners. When you request a withdrawal, we pass the wallet number and the amount to the provider and nothing else. The provider confirms the transfer, keeps its own record under its licence, and returns a status that we store against your x999 account.
A first withdrawal waits for the identity check, which adds about an hour. Later ones normally clear in around 28 minutes. Daily caps and wallet limits are set out in the withdrawal guide, not on this page.
Identity Checks Before a Withdrawal
The first cash-out starts a verification step. You upload one document: a National ID card, a passport or a driving licence. The desk reviews it within 12 hours and usually much sooner. The name on the document has to match the name on the wallet, or the money goes back to the source it came from.
Who Inside x999 Can See Your File
Access follows the role, not the person. Support agents see your name, contact details and ticket history so they can answer a chat. The verification desk sees document images. Finance sees wallet references. An agent on the support floor cannot open your ID scan, and every view of a document is written to a log.
Player lists are not sold. Data leaves x999 in three cases only: a payment provider needs a wallet reference, a licensed auditor asks for records, or a lawful order from a Bangladesh authority requires the file.
Cookies, Sign-In Logs and Session Data
The x999 site sets a handful of cookies. One keeps you signed in, one remembers your language and currency, and one guards forms against cross-site requests. Clearing them signs you out and puts the wallet back to taka on your next visit.
Sign-in logs store the time, the IP address and the browser for each session. We use them to spot a login from an unfamiliar city and to close sessions that look stolen. When a player reports that someone else used the account, those logs are the first thing the risk team reads.
Your Rights Over the File We Hold
You can ask for a copy of your data, ask for a correction when a name or phone number is wrong, or ask for deletion of anything we are not obliged to keep. Requests go through live chat, open 24 hours, and the team confirms your identity before acting. Four things you can request at any time:
- A copy of your profile, deposit history and game records
- Correction of a misspelled name, an old address or a wallet number
- Removal from marketing messages, on the spot, from your account settings
- Closure of the account, with only the records the rules require kept behind
How Long Records Stay After You Leave
Closing an account does not wipe everything on the same day. x999 holds transaction records while accounting and audit rules demand them, deletes document images once the check is finished, and keeps chat transcripts for dispute handling. Marketing messages stop the moment you opt out, whatever else remains on file.
Policy Updates and How You Hear About Them
When the way we handle data changes, this page changes first. If an update touches what you are asked to hand over, a notice lands in your account inbox and the help centre posts a short summary in plain English. Using the account after that point means the new wording applies to you.
Privacy Questions We Hear at the Help Centre
Does x999 share my mobile number with other players?
Can I play and deposit before sending an ID?
What happens to my data if I close the account?
Do you follow me across other websites?
Still stuck on a clause? The help centre explains withdrawals, limits and identity checks in plain steps, and live chat answers within minutes. New here? Open an account from the register page.